Privacy Policy

At The Playing Field LLC, doing business as CoachGrid (“CoachGrid,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our app, or interact with our services, including coachgrid.com and its subdomains (link.coachgrid.com, cart.coachgrid.com, create.coachgrid.com, form.coachgrid.com, and hello.coachgrid.com) (collectively, the “Site”) and our related products and platforms (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information from you in several ways.

Information You Provide

We may collect:

• Name
• Email address
• Phone number
• Payment information (via third-party processors like Stripe)
• Company or business name
• Information about your business, story, goals, or preferences (entered through our app or forms)
• Messages and communications you send us

Automatically Collected Information

When you visit our Site or use our app, we may automatically collect:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and actions taken
• Referring URLs and timestamps
• Cookie and tracking data (see Section 5)

2. How We Use Your Information

We may use your personal information for the following purposes:

• To provide, operate, and improve our Services and app features.
• To process payments and transactions via third-party processors such as Stripe.
• To create and manage user accounts.
• To personalize and enhance your user experience.
• To communicate with you about your account, updates, promotions, and offers.
• To analyze usage patterns and improve performance using tools like Google Analytics.
• To measure advertising effectiveness via Google and Meta platforms.
• To comply with applicable laws and regulations.
• To operate automated or AI-powered features within our Services (see Section 4).

3. Third-Party Services

We partner with trusted third-party service providers to deliver our products and manage business operations. These include:

• GoHighLevel (white-labeled CRM) – for automation, communication, and service delivery.
• High Level Pro Tools – for CRM and automation enhancement.
• Stripe – for secure payment processing.
• Supabase and Vercel – for app hosting, database storage, and system management.
• Google Analytics and Google Ads – for analytics and performance measurement.
• Meta (Facebook/Instagram) – for advertising and conversion tracking.
• CookieYes – for cookie consent management.

Each provider has access to data only as needed to perform their function and is bound by confidentiality and security obligations.

4. AI and Data Processing

We use artificial intelligence (AI) technologies to power and enhance certain features of our Services. This includes integrations with OpenAI, L.L.C. and Anthropic PBC, whose APIs process user-provided data to generate content, insights, and automation responses.

When you input text, prompts, or other data into our app or tools, that information may be securely transmitted to these AI systems for processing and returned as output (e.g., recommendations, text generation, or analysis).

• We only share the minimum necessary data with AI systems to perform these functions.
• We do not use AI providers to train on your data.

All AI interactions occur over encrypted channels, and we take reasonable steps to ensure that user data is handled securely and in compliance with applicable privacy laws.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Analyze traffic and user behavior.
• Personalize user experiences.
• Measure ad performance and conversions.
• Deliver targeted advertisements on platforms such as Google Ads and Meta.

You can manage cookie preferences through your browser settings or our cookie consent tool on the Site.

Consent for Cookies (GDPR Compliance)

For users in the European Union, we request explicit consent before activating cookies used for advertising or analytics. You can opt in or out at any time using our cookie consent tool.

6. Data Sharing and Transfers

We do not sell, rent, or trade your personal information. We may share limited information with service providers (listed above) for legitimate business purposes.

If your data is transferred outside your region (e.g., from the EU to the U.S.), we use appropriate safeguards—such as Standard Contractual Clauses—to ensure compliance with applicable data protection laws.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide Services,
• Fulfill contractual or legal obligations,
• Resolve disputes, or
• Enforce agreements.

You may request deletion of your data at any time by contacting us (see Section 16).

8. Data Security

We implement commercially reasonable technical and organizational measures to safeguard your personal data. However, no electronic storage or transmission system is entirely secure, and we cannot guarantee absolute security.

9. Your Data Rights

Depending on your jurisdiction, you may have the following rights:

• Access – Request a copy of your data.
• Correction – Request correction of inaccurate data.
• Deletion – Request deletion, subject to legal obligations.
• Restriction – Request limits on processing in certain situations.
• Objection – Object to certain uses, including marketing.
• Portability – Request transfer of your data to another provider.
• Withdraw Consent – Withdraw consent where processing is based on it.

To exercise these rights, contact support@theplayingfield.io.

EU residents may also file a complaint with their local supervisory authority if they believe their data has been handled unlawfully.

10. Advertising and Analytics

We use Google Ads, Google Analytics, and Meta (Facebook/Instagram) Pixels for marketing and performance tracking. These services may collect information about your interactions with our Site to display relevant ads.

You may opt out of personalized advertising through Google Ad Settings and Meta Ad Preferences. We honor “Do Not Track” browser signals to the extent required by law.

11. Children’s Privacy

Our Services are intended for users aged 18 and older. We do not knowingly collect personal information from children. If we learn that we have collected information from a minor, we will promptly delete it.

12. Data Breach Notifications

In the event of a data breach, we will notify affected individuals and relevant authorities as required by law. Under GDPR, we will notify supervisory authorities within 72 hours of becoming aware of a qualifying breach.

13. Third-Party Links

Our Site and app may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their respective privacy policies.

14. Opt-Out Mechanisms

You may unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting support@theplayingfield.io. Transactional or administrative emails necessary for account or service operation may still be sent.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected by updating the “Effective Date” above. Continued use of our Services after updates are posted indicates acceptance of those changes.

16. Contact Information